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Frequently Asked Questions

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Shipping


  How long will it take to receive my order?

  How do I track my order?

  Do you ship internationally? What about APO/FPO addresses?



Returns


  What is your return policy?

  How do I return an item?

  What is the warranty on your products?



Ordering


  Can I cancel my order?

  Can I cancel or refuse an order that has shipped?

  What forms of payment do you accept?

  I have a question or am looking for advice on what to order. What should I do?



B2B, Resellers, Government and Schools


  Can I make a tax exempt purchase?

  How do I open a wholesale or reseller account?

  Can I place an order using a Purchase Order?

  I have a large order to place, do you offer discounted pricing?



Privacy and Security


  Is it safe to shop at your website?

  Will InstallerParts share my personal information with anyone?

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