Most online orders received by 12AM Pacific Time Monday-Friday ship the same day. Orders after 12AM generally ship the next business day.

Delivery time for standard shipping within the continental U.S. is typically 3 to 5 business days depending on your location.

See our Shipping Information page for expedited shipping options and detailed delivery information.

To track the delivery status of your order you may choose from one of the following options:

• Visit our Track Your Order page by clicking here.

• Login to your InstallerParts account. After placing an order, you can view the status of your order 24 hours a day by clicking the Your Account link at the top of every page.

• Contact our Customer Support and we will gladly assist you.

We ship to Canada, Mexico, Puerto Rico, and APO/FPO addresses via UPS and USPS where available. For more information please see our complete Shipping Information page.

We want you to be fully satisfied with the items you purchase from InstallerParts. If you are not completely satisfied with your purchase, you may return items that are complete and like new within 60 days of receiving your order. For complete details and exceptions, please see our Returns and Exchanges page.

You may request a return authorization online by clicking here. If your order was shipped by a specialized freight carrier or you placed your order with a sales rep, please contact Customer Support for further instructions.

InstallerParts offers a lifetime warranty on our cables and non-electronic products. Most other products carry a one year warranty. If you believe that a product you purchased from us is defective, please contact Customer Support and we will either fix the problem or, after verifying that the product is defective, we will exchange the item for a new one (if it falls within the warranty period). You will need to send the product back to our facilities for testing.

For additional warranty information, please see our Product Warranties page.

If you need to cancel your order, simply contact Customer Support and let us know you wish to cancel your order. If the order hasn't shipped yet, we should be able to cancel it for you.

Once your order has shipped, we aren't able to cancel it. However, you may refuse or return it. If you're home when our shipper arrives with the package, simply refuse delivery. The shipper will send the package back to us, and we'll refund you when we receive it. If the package is delivered, we can arrange a return for you. Read more about returns on our Returns and Exchanges page.

We currently accept Visa, MasterCard, Discover, American Express, PayPal, Amazon Payments, wire transfer, and company checks (requires approval in advance).

We do not accept:
Credit Cards issued by a foreign bank or with a foreign billing address.
Money Orders, Personal Checks, Cash on delivery (COD), or any other payment method not listed above.

Please Note: Upon order submission, your credit card is charged.

Our sales representatives are here to assist and advise you. Contact Customer Support and we will gladly assist you.

We do not collect sales tax oustide of Washington and California. If your shipping address is located in WA or CA, one of our Sales Representatives will be happy to designate your account as tax-free. We will just need you to submit your Reseller Sales and Tax form as verification. Please contact Customer Support and let us know you wish to setup a tax exempt account.

Our Sales Representatives will be happy to help you with a wholesale or reseller application. Please contact Customer Support and let us know you wish to setup a reseller account.

InstallerParts accepts purchase orders from public schools, universities, hospitals and all government agencies. We also accept purchase orders from companies (Corporate Accounts). To place an order using a PO contact Customer Support and let us know you wish to order using a PO. We will generate an invoice for you which can be paid directly via the link we send.

• CCR Registered
• DUNS #030982116
• Certified Small Business

Yes we do. We maintain a large inventory and can fill orders of several hundred or thousand depending on the popularity of the SKU. We can also bring in additional quantities with advanced notice and a deposit. We purchase in large enough volume that our pricing to you is typically comparable to overseas factory pricing.

Click here to fill out a bulk price quote request form or contact Customer Support and we will gladly assist you.

We take all reasonable precautions to keep your information safe and secure. Our state-of-the-art redundant server cluster is hosted and professionally managed. Our state-of-the-art servers are protected by biometric locks and round-the-clock interior and exterior surveillance monitoring. Only authorized personnel have access to the data center. 24/7/365 onsite staff provides additional protection against unauthorized entry and security breaches.

All our servers are located in the US.

We do not store credit card information on our servers.

You can also review our Privacy Policy for more info on how your data is stored.

InstallerParts’ policy is to respect and protect the privacy of our customers. We will never fully disclose individually identifiable information about our customers to any third party without first receiving that customer's permission. We do have partners who occasionally assist us with fulfillment and shipping, and in those cases, those partners receive a name and shipping address so they can process and ship orders accordingly.